(i) Orders can be placed via our web site through PayPal, our
preferred secure credit card processor. The price of the goods shall
be that which is stipulated on the website. The price is inclusive
of all taxes if applicable but does not include delivery charges.
The total purchase price, including delivery charges, will be displayed
in your shopping cart prior to confirming the order. As soon as
your order is placed, your goods will be reserved for you providing
they are in stock.
(ii) Items that are highlighted as being available are in stock
and will be sent out in accordance with your requested delivery
option. Next Day deliveries can only be guaranteed for orders placed
before midday. If you need to have an item delivered on a certain
date for a birthday or event, then please call for assistance on
01522 560010.
(iii) Items that are highlighted as ‘Sold Out’ can still be purchased,
but will need to be specially ordered. Please call our help desk
on 01522 560010 to enquire about non-stock items.
(iv) While we will do our very best to make delivery within a stated
timeframe, the availability of natural materials may cause delivery
dates to vary. In the event that your order is likely to be delayed
we will email you straight away. However, it is also possible that
items may be dispatched earlier than stated.
(v) If you are ordering more than one type of doll or other souvenir
then we will wait until the entire order is complete before dispatching
your goods as postage is calculated as a combined order.
(vi) It very occasionally happens that an item is no longer available,
in which case we will send you a refund or offer an alternative
item.
(vii) The vast majority of our products are sent by recorded delivery.
Should you anticipate a problem with accepting delivery (having
to work that day, no-one at home, holidays, etc) then please provide
special instructions at the time of placing your order, or at the
earliest possible date to ensure we have time to amend your details
prior to your order being selected for dispatch.
(viii) Your items will be packed very carefully to ensure that
they arrive at your door undamaged. Please take extra care when
opening your items as these are fragile and can be easily damaged
by sharp objects such as knives or scissors. Items damaged in such
a way cannot be returned for a refund. Please bear in mind that
the products you are buying are hand made from natural wood, which
by its nature may have variations in form.
(ix) Cancellation & Returns Policy - In the unlikely event
that you are unhappy with your purchase, please send it back to
us within 7 days of receipt and we will issue a full refund of the
purchase price. If the dolls were damaged or faulty upon arrival,
then we will also refund postage costs.
(x) All issues will be rectified but please notify us as soon as
possible via email. You can also telephone the customer services
help line on 01522 560010 between the hours of 9am-5pm Monday to
Friday. We cannot accept responsibility for items that are damaged
through neglect or which have not been cared for according to any
instructions supplied. Our liability is restricted to the purchase
price of the item ordered.
(xi) We reserve the right to alter and amend these terms and conditions
without prior notice.
We strive to provide the best possible products and level of service
we can, but we are not perfect and occasionally we may fall below
our own high standards. If you do encounter any problems please
contact us for complete assistance.
Annushka Souvenirs is committed to supplying high quality items
for personal use and wholesale. In accordance with the established
custom of the trade, we will in no case be liable for more than
the actual amount paid for any particular product purchased.
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